If for any reason you are not fully satisfied with your purchase, we will accept a return within 14 days for a exchange or refund subject to the item being in its original packaging with all tags attached and a resalable condition.

We inspect all returned items when they arrive at our processing facility. When returning products, it is strongly suggested that you insure the product with the shipper of the full price of the item. Damage done to the product being returned by the carrier will be covered by the buyer.

If you require a refund for your online orders you must send the unworn goods back to us using the returns instructions.

Return Address is Below :

Dido's Online
225 Wilmslow Road
Manchester
M14 5AG

All our items are inspected before dispatch, however, should you receive a faulty or incorrect item please contact us and await a response before sending the item(s) back to us at the returns address in an unworn condition in its original packaging within 28 days of receipt. 

All items are checked when returned and if we find that your item is faulty then we will refund you the full cost of your product including your original delivery charges. Please allow up to 14 days for your refund to be processed from the day you return the products. You will receive an email confirming the refund and the original order value with the refunded amount.

After you receive the refund confirmation email please allow for at least 5 working days for the money to be placed back into your account.

Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described time frame.

If your card has expired or has been declined we will arrange for another method of payment.

Any claim by you that any Kurta, Waist Coat or any item is defective or not of satisfactory quality must be notified to us by telephone or an e-mail at your earliest convenient time.

If you make a valid claim under the point above, we shall inspect the goods upon return and  replace (if proven faulty by our inspection team) the ordered goods in question free of charge OR refund in full, the payment made in respect of such goods (Upon your discretion).

Such replacement or refund is conditional upon the ordered goods in question having been returned to us and inspected accordingly.

We shall be under no liability in respect of any defect arising from wilful damage, wear and tear due to negligence, abnormal usage conditions, failure to follow our instruction (whether oral or in writing), misuse or alteration or repair of the ordered goods without approval. 

For more information on delivery or returns, please contact us on 07960-371369 or email us us at didosbypc@gmail.com, Monday to Saturday 10:00am till 8:00pm and our friendly advisers will explain the procedures in further detail.

If you return an item that has been opened and/or shows signs of being worn/used, we are unable to exchange/refund. We are also not liable to pay the postage amount incurred while returning the item back to us. 

This policy does not affect your statutory rights relating to faulty or misdescribed goods.

All sale items are non refundable but exchanges are accepted